Using a consumer damage relief agency
Using a consumer damage relief agency- A consumer who is dissatisfied or experiences consumer damage while using a good or a service may request damage relief through the consumer damage relief agency affiliated with the local government. The consumer damage relief agency will then recommend that the consumer and the business operator seek a settlement of the claim for damage compensation. If this recommendation is not accepted by the parties, then the consumer may request dispute mediation through the Consumer Dispute Settlement Commission.
Request or application for damage relief- A consumer who is dissatisfied or experiences consumer damage while using a good or a service (from here on referred to as “goods, etc.”) may apply for damage relief through the consumer damage relief agency affiliated with the local government (Article 16 of the「Framework Act on Consumers」 ).
Procedure for applying for damage relief- Application for damage relief can be done via phone, fax, mail, personal visit, or the Internet.
Recommendation for settlement of damage relief- Once an application for damage relief has been received by the consumer damages relief agency, it will launch a fact-finding investigation and then recommend the consumer and business operator to come to a settlement.
- If a settlement is reached
· If a settlement is reached, the business operator must compensate the customer for the damages accordingly.
- If a settlement is not reached
· If a settlement is not reached, the party concerned or the consumer damage relief agency involved in the dispute may apply for dispute mediation through the Consumer Dispute Settlement Commission (Article 65(1) of the「Framework Act on Consumers」).