ENGLISH

- The consumer can notify the business operator of the damage and discuss compensation in accordance with the consumer compensation criteria set up by the business operator. When the business operator does not have such criteria, the issue can be resolved according to the relevant laws or the「 Consumer Dispute Resolution Criteria 」.

- If possible, request the business operator to provide in writing evidence or document that can justify the refusal.

- If the business operator does not provide such evidentiary document, the contents or important details of the conversation with the business operator should be jotted down. It can be used when requesting help through a dispute resolution agency.

- At the same time, express your intention to file a complaint with damage relief, dispute resolution agency, or related organization.

- If the business operator is ambivalent, or it does not provide a clear answer to the issue of compensation, set a date and request the business operator to reply by that date as to whether compensation can be expected.

- At the same time, when no reply is received, or the business operator refuses to provide compensation, notify the business operator of your intention to turn to organizations dedicated to damage compensation such as consumer damage relief, dispute resolution agency, and small claims courts to solve your problem.

- If the business operator rejects the consumer’s complaint and request for compensation, the consumer can apply for damage relief through the local government’s/consumer government’s consumer affairs center, Korea Consumer Agency, or consumer organizations. Or, as a means of getting judicial relief, the consumer can file for a trial of small claims or file an order for payment or civil conciliation or civil suit.

- Consumers could request consultation through the Consumer Consultation Center [consultation by phone (☎ 1372) or Internet consultation (http://www.ccn.go.kr)], consumer damage relief agencies associated with each local government, or consumer organizations. The counselors will provide assistance on what is the best method of responding to the problem and how to get compensation through damage relief or dispute mediation.