Contacting the business operator in question
Main contents- What good and service were purchased, and when and where? (Specific product name/model, service, etc.)
- What was the problem that occurred with the product or service?
- Was this problem or complaint ever raised with the business operator in the past? If so, how has it progressed so far?
- Consumer’s request or solution to the problem or complaint. Deadline or period for solving the problem or complaint.