What to Do When Damage Occurs
Contacting the Business Operator- Look into complaints or damage-related cases, information, laws, and regulations to check in advance whether your complaint or compensation request is reasonable (Korea Consumer Agency, 「Consumer Life Guide Glossary」).
- Prepare receipts, order sheets, product descriptions, quality assurances, repair, and service-related evidentiary documents in advance before contacting the business operator (Korea Consumer Agency, 「Consumer Life Guide Glossary」).
- Clearly present the damage or complaint to the business operator by considering the following details (Korea Consumer Agency, 「Consumer Life Guide Glossary」):
· When, where, and what products or services were purchased
· What issues occurred regarding the product or service
· Whether there have been previous complaints or the current progress of the issue
· The consumer’s demands or solutions and the desired date or deadline for resolving the issue