Recording the ocurrence of a problem
Recording the ocurrence of a problem
- The first step to take when a problem occurs with a good you purchased is to determine exactly the nature of the product damage and to tell the seller how you want the problem to be solved. Therefore, evidence of the damage or defect must be made by taking photos or videos and subsequently stored.
- Look into a warranty, and damage instances and regulations to determine whether the compensation requested is reasonable.
Contacting the company
Contacting the company
- When damage occurs, inform the seller of the dissatisfactory aspects as soon as possible, and any originals or copies of this record must be kept for reference.
- When the business operator (seller) needs to be contacted, it should be done as soon as possible because, in the case of retailers, many of them have a defined time period for refund or replacement.
· Contact the business operator after receipts, order sheet, product descriptions, quality assurances or repair, and service-related evidentiary documents are readied.
· When you express your dissatisfaction over the phone, it is wise to record the name of the person you talked to and when the conversation took place, including the dialogue that took place.
· The nature of damage or dissatisfaction must be clearly conveyed to the business operator. Only copies of receipt, photographs, email, and phone records should be sent to the business operator. The originals must be kept by the consumer.
Finding out beforehand the procedure for damage relief
Finding out beforehand the procedure for damage relief
- There are 3 ways of settling disputes surrounding the damages that occur during the process of use or transactions of product or service: ① direct settlement between the consumer and the business operator; ② conciliation, mediation, or mediation through a consumer protection agency and other outside party; ③ litigation.
· The consumer can contact the business operator directly to notify it of the damages and request compensation. If the business operator rejects the consumer’s dissatisfaction and compensation request, the consumer can apply for damage relief at the local government’s consumer affairs center, Korea Consumer Agency, or consumer organizations. Or, the consumer can file for a trial of small claims or file an order for payment or civil conciliation or civil suit.