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Consumer Dispute Resolution
Payment order (Demand procedure) overview
Payment order (Demand procedure)
- A demand procedure is a simplified litigation procedure for ordering payment without pleading, or a system of judgment in response to a claim made by the creditor (in this case the consumer) in a civil dispute, which calls for payment in cash, other alternative payments of the same kind, or securities (such as checks) to the creditor (Article 462 of the 「Civil Procedure Act」).
· In 2011, a person named “K” who used a smartphone made by company “A” applied for a payment order against the company because “company A’s smartphone stored the user’s location information, causing him to suffer damages from being tracked”. The court ordered for company “A” to pay the amount. The company did not appeal the ruling during the two-week period given for appeals and company “A” paid the compensation to person “K”.
- Payment order (demand procedure) does not summon the parties in the dispute. N o other summoning procedures are in place, and the case is heard through the submitted documents only. Hence, it is more cost effective when compared to regular litigation procedures and there is no restriction on the claimed amount, allowing relatively large amounts to be potentially be charged (Article 467 of the 「Civil Procedure Act」).
· The commission fee that must be paid to the court when applying for a payment order is 1/10th of the stamp fee that must be submitted when filing a lawsuit. The pre-paid transmittal fee covers four transmissions per person, which is less than that for the small claims lawsuit (10 transmissions per person).