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Consumer Dispute Resolution

Consumer Dispute Resolution 01, Consumer Dispute Resolution, easy to find, practical law, www.easylaw.go.kr


I purchases a product from an online shopping mall, but then wants to return the product and get their money back. However, the business operator refuses to accept the return. How could this problem be resolved?


In cases in which a business operator refuses to pay for damage redress. Consumers may receive  assistance for seeking damage redress from various organizations for customer dispute resolution.


Organizations For Customer Dispute Resolution. 1. Customer dispute resolution organizations part of local governments. 2. Korea National Council of Consumer Organization. 3. Korea Consumer Agency. Consumers Dispute Settlement Commission.


For customer consultation, please call 1372 Customer Consultation Center Tel: 1372, Homepage: www.ccn.go.kr


Resolution through the Courts, Trial of small claim cases, Application for order of payment, Application for civil reconciliation, Civil trial


For detailed legal information, please refer to  「Consumer Dispute Resolution」  in www.easylaw.go.kr.


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